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Retail Business Review | Friday, August 04, 2023
Orders are handled more efficiently with indoor/outdoor lockers, which are accessible 24/7 by customers
FREMONT, CA: "NextUp Lockers offer a smarter way to manage order fulfillment, but the benefits extend so much further," said Mike Wills, CEO at Apex. "They also help businesses complete the digital chain of custody for digital and ecommerce orders, from the moment that order is placed until the customer or delivery driver picks it up."
To facilitate effective, seamless e-commerce and digital order fulfillment, Apex Order Pickup Solutions brings its new NextUp Series of indoor/outdoor smart lockers.
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NextUp Smart Pickup Lockers give consumers quick, convenient, and safe access inside or outside of the shop around-the-clock while ensuring secure order pickup with the least amount of employee labor. This eliminates a lot of the inefficiencies faced by companies that depend on online ordering for pickup on-site. Businesses can now handle this rush of digital orders more successfully than they could with the old pickup procedures, requiring less staff to complete orders.
This new series uses the exclusive ApexIQTM software, which enables simple connections with well-liked ERP, POS, and other software programs, as well as mobile apps. Customers and workers benefit from a seamless, more effective experience as a result. A visual loading guide for employees, directional pickup guides for clients, and an intuitive portal that enables authorized users to control locker features and view data from a single location or across their entire enterprise are just a few of the efficiency-enhancing features offered by ApexIQ software.
For both employee order loading and client pickup, NextUp lockers minimize errors. They make sure the appropriate order gets delivered on time to the right consumer and practically eliminate mistaken pickups and stolen orders. Additionally, they provide a useful feature that opens the door automatically if a customer leaves a portion of an order in the compartment. The lockers are IP54 rated, allowing for placement outside or in a store vestibule to provide customers with flexible, around-the-clock access to their orders irrespective of whether an employee is present.
For busy clients, the "anytime" availability is a huge benefit because it allows them to place an order online, using a mobile app, by phone, or by text and pick it up whenever is most convenient. Businesses can shorten wait times at their service desk and improve the in-store experience for customers by transferring these customers to 24/7 self-serve pickup. The business advantage includes an increase in order efficiency, labor cost reductions, and profit margins in addition to this customer-centric technology.
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